These are some of our webinars and Keynote speeches.
  • Are you afraid of artificial intelligence, or do you love it?
  • A Human & Data Connected World: The CX Challenge.
  • Innovation and Customer-Centered Logistics.
  • Customer strategy and the executive suite.
  • How do you take advantage of artificial intelligence?
  • Simply better.
  • What would James Bond do if he were in sales?
  • Reflections on artificial intelligence and its impact on our lives.
  • When did digital transformation become more important than making good products and services?
  • What's next with your clients in the logistics industry ?
  • Customer experience is everyone's responsibility.
  • Artificial intelligence is already here. Use it.
  • Be better. Satisfy your customers' expectations with CRM.
  • How can I win with what I know about the client?
Become a Service 4.0 Professional.
You will consistently deliver the service level expected by your customers.

You will have the competence to understand your customers’ needs and desires, generating clear benefits for your customers and your organisation, growing your market share and profits.


How can I do it?


Easy! With our program, you will go through a mix of theory and practice, from understanding what’s going on with your customers, to deliver an impeccable experience to exceed their expectations.

Do you want to deliver extraordinary customer experiences? Become a Service 4.0 Professional. Your career, your customers and your company will appreciate it.

Our graduates.

Our certified professionals are able to:

  1. Discover opportunities on things their companies or the market ignore about customers’ needs, wishes and expectations
  2. Develop proposals, good for both the customers and the company, with a clear impact on revenue and profits, customer satisfaction, and loyalty
  3. Deploy those proposals turning ideas into value and measurable results
  4. Lead their companies to deliver impeccable service and exceed their customers’ expectations consistently

The Service 4.0 Program combines theory and practice, over 24 hours of class attendance and 48 hours of field practice and research. Full program takes six weeks, with four live sessions and three practicums.


The Investment to become a Service 4.0 professional

Offer

group

$6,000

USD

  • for a ten person group.

The road to becoming a Service 4.0 Professional

Our faculty works together with you, reviewing and discussing theory that our students will put to work in their professional lives.

Theory will come from lectures, readings and videos. With them, students will do the practical part of the program, to become competent Service 4.0 professionals.

A Service 4.0 Professional exam and case will confirm the student has the skills to exceed customers’ expectations by design; understands their impact and importance for the company; has the right attitude to deliver impeccable service, always; and makes decisions based on values like aiming for the benefit of their customers, their colleagues, and their companies.

Are  you  ready  to  adopt  Service  4.0?  

Do it